We hope you are all staying sane and healthy. These are such strange times and every day brings something new. We are sending you all our love and good vibes.
As you are all very well aware by now, we are currently in a situation that we have never experienced before as a result of the spread of COVID-19.
We have already started communicating with couples whose weddings are happening earlier in the year and now we think it’s important to start open communication with everyone, even as we maintain cautious optimism for late Spring, Summer, and Fall weddings. We don’t want to scare any of you or cause any unnecessary panic, but with so much uncertainty from day to day and week to week, We are of the mind that the more info and communication we have, the better. We can all navigate this together.
We will continue to update you and this page as the situation evolves. We hope that having this plan and these answers will help alleviate some of the stress you may be feeling.
Please know: As always, we have your best interests at heart. We want you to be able to celebrate with joy and feel stress free leading up to and on your wedding day. We are rooting for you to have the best wedding day ever and will do everything in our power to make that happen for you.
WILL YOU STILL BE PHOTOGRAPHING OUR WEDDING?
Yes, absolutely! We still plan to photograph 100% of the weddings we have scheduled for this year, as long as your event carries forward and we are within any laws and limitations set by the province of Ontario. We have been self-isolating the best we can, only leaving the house when absolutely necessary, we are washing our hands more vigorously than normal, and are staying as healthy as possible to ensure not only our health but the health of your families and friends for when it comes time for us to photograph your day.
ON CANCELLATIONS AND RESCHEDULING
Should you need to reschedule, postpone, or cancel your wedding, please reach out ASAP!
We imagine that the last thing you want to do is cancel or reschedule and we know that your choices will be largely dependent on so many personal factors: Travel plans of your guests, home location of your families and friends, recommendations and requests by your venue and vendors, etc.
We won’t pressure you to make this call sooner than you have to; please know that we are on your team. We have decided AGAINST charging any rescheduling or cancellation fees so If you need to reschedule or cancel, please reach out to us so we can secure a secondary date further in the year or in the next year. We will work together to find a date that works with all parties! If you truly wish to continue with your date (if the law allows it) we suggest downsizing or eloping! We will be with you every step of the way!
HOW DO WE RESCHEDULE OUR WEDDING?
You must reach out before locking in a reschedule date to get our availability. We will be making every possible day available to you that we are not already booked.
Once you have a new date that you have checked on with us booked with your venue we will sign a new contract transferring your existing contract to the new date.
Should you choose a date without checking on our availability first or should you choose a date that you know that we are booked for, you will be considered as cancelling your contract and forfeiting your retainer.
All rescheduled weddings must take place within 12 months of your original date or your contract will be considered cancelled by you and your retainer forfeited. (If COVID19 is still impacting weddings for your rescheduled wedding we will discuss reschedules options then!)
**You may reschedule your wedding date and apply the entire retainer towards a new date. While under normal circumstances this would be considered a cancellation, We are allowing you to transfer your contract to a new date within 12 months of your original date with no fee or penalty.
WHAT HAPPENS TO OUR RETAINER, CONTRACT, WEDDING DATE, ETC., IF WE NEED TO RESCHEDULE OUR WEDDING?
As you know, we received a non-refundable retainer upon booking your wedding. If the wedding is cancelled or rescheduled, whether as a result of government recommendation, third party choice (venue, etc) or personal choice, we will not refund this retainer. That said, should you choose to cancel and not reschedule you will of course not be expected to pay any remaining balance beyond the retainer on your wedding photo contract.
WHAT IF WE DECIDE TO CANCEL THE WEDDING ALTOGETHER? CAN WE GET A REFUND?
Refunds on retainers for cancelled weddings are not available. We are not making an exception to this part of our contract.
That being said, beyond a rescheduled wedding, we are making additional exceptions to our contract under the unique circumstances of this pandemic: Your retainer can be used toward another photo session such as an elopement, engagement photos or adventure session, or something else we discuss that is comparable in scope to wedding photography. These must be scheduled and used by the end of 2022.
WHAT HAPPENS IF WE GET SICK? WHAT HAPPENS IF YOU GET SICK?
We do ask that if you or your future spouse present symptoms of illness and if you choose to go against recommendations and still have your wedding, that you let us know. It is our feeling that in this case you should immediately cancel your event to reduce the spread of this virus to your guests and vendors. As your photographer we spend a lot of time with you and come in very close contact all day. We do not feel comfortable or safe photographing your wedding if you are exhibiting possible symptoms of COVID-19.
Similarly, if we exhibit symptoms we will find a replacement shooter to cover your wedding based on the agreement laid out in our contract. We take your health very seriously.
ANY OTHER QUESTIONS?
If there is something that we didn’t cover in the above text, please let us know! We are on your team and want you to have the most amazing wedding you can possibly have. We are here to help you however we can. If you have any questions as to our protocols, plans, contracts or payment schedules, please ask. We think it’s important for all of us to know where we stand and so that you can communicate clearly with each other, your family, your guests and your other wedding vendors should you need to. Please reach out via email at email@example.com if you have any additional questions or want to start a personal conversation.